If the wrong item is ordered, please obtain a Return Authorization Number from us and ship the incorrect item back undamaged, unused in the original packaging in re-saleable condition to PoolPartsOnLine.com within 14 days from the date of your receipt of the merchandise. Returns will not be accepted or credited without a PoolPartsOnLine.com Return Authorization Number. Any item returned without a Return Authorization Number will be refused, and you, the buyer will be responsible for return shipping, unless we have shipped a product other than that which was expressly ordered by you. Once received, we will issue a credit to the credit card on file within 7 - 10 days.
Accidents do occasionally happen, so in the event that we ship you a part that you did not order, a packaging error, we will absolutely correct the issue, at our expense, and send you out the part via the same means of transportation. If you would like to upgrade the shipping for the replacement part, we may be able to do that, but the difference in shipping will be billed to your credit card.
Non-defective product returns are subject to the authorization of PoolPartsOnLine.com and/or the manufacturer of the product. Returned items must be in the original undamaged packaging with all accompanying material, in saleable condition, freight paid, and accompanied by a PoolPartsOnLine.com Return Authorization Number. Your account will be credited the full amount of the returned item less any applicable charges. We reserve the right to charge a 20% processing/re-stocking fee ($5 minimum), and original shipping charges. These charges apply to orders which were refused upon delivery as well.
The fact that items purchased through our website with a flat rate fee for shipping and handling does not mean that is the actual shipping charge incurred by us. If a product is returned, the ACTUAL SHIPPING CHARGES WILL BE DEDUCTED from the credit!
Returns on products that are not compatible with your pool equipment will be credited based upon the above criteria. PoolPartsOnLine.com is not responsible for items ordered which are not compatible with your system or for design changes on products by manufacturers.
First, we suggest you contact the appropriate manufacturer directly to obtain technical support or warranty information. (Many times, the issue may be with the installation, rather than the product) Replacement or repair as well as validity of all warranties provided are that of the individual manufacturer. Manufacturer contact information can be found here.
(within 30 days of delivery date)
If you feel the item purchased may be defective, it may returned, at your expense, with a PoolPartsOnLine.com Return Authorization Number and is subject to manufacturer's approval for credit. (We incur the costs incurred of shipping the item to the manufacturer from our warehouses. The manufacturer assumes no responsibility for shipping fees at all.) If a replacement is wanted right away, please order the new one directly through our website. Once, and if, the defect is approved by the manufacturer (which could take up to 60 days), we will issue a credit to the credit card on file.
(after 30 days from delivery date)
Please contact the appropriate manufacturer directly to obtain technical support or warranty information. Replacement or repair as well as validity of all warranties provided are that of the individual manufacturer. Manufacturer contact information can be found here.
Exceptions to the Merchandise Returns Policy Above
Orders drop shipped direct from the manufacturer are NON-RETURNABLE.
Electronic items, such as, but not limited to, Televisions, light bulbs and heater components are NON-RETURNABLE.
Cleaners, Heaters, Heat Pumps, Light Fixtures, Diving Boards, Slides and Light Bulbs are NON-RETURNABLE.
Pool Liners are NON-RETURNABLE.
All Chemicals are NON-RETURNABLE.
Heat Exchangers (Tube Bundles) and Pool Covers are NON-RETURNABLE.
Any item used or installed or damaged in the process are NON-RETURNABLE.
All parts and/or products sold are covered by a manufacturer's warranty. There are no other warranties, expressed or implied. We cannot be held responsible for any damage arising from customer misuse or negligence.
PoolPartsOnLine.com reserves the right to modify or amend these policies at any time without prior notice.