Shipping Fees & Policies
Shipping is more than just paying UPS, FedEx or USPS. Once the order is received and printed, labor is involved to physically go into one of our warehouses, pick the order, package the order and ship it. There is also the cost of the package and the packaging material.
Continental U.S. Shipping
Standard Shipping
Order amount: $ 15.00 to $300 - $9.95
Order amount: over $300 - $FREE
3 Business Day Delivery
All order amounts: $26.95 for orders up to 5 Pounds*
2 Business Day Delivery
All order amounts: $36.95 for orders up to 5 Pounds*
* PLEASE NOTE: 2 & 3 Business Day Delivery Orders weighing over 5 pounds WILL incur additional charges automatically charged to your credit card!!! If you would like a shipping quote first, please email us here.
Alaska, Hawaii, USVI & Puerto Rico Shipping Rates via USPS Priority
All order amounts: $15.25 for orders up to 3 Pounds*
* PLEASE NOTE: Orders weighing over 3 pounds WILL incur additional charges automatically charged to your credit card!!! Please note these orders take an extra day to process. If you would like a shipping quote first, please email us here.
Canada Shipping Rates
* PLEASE NOTE: Effective 06-15-2010 we will no longer be shipping to Canada... We apologize for the inconvenience but we were just not able to find an economical and reliable means of package transport.
Please note: Minimum order is $15.00
We try our best to ship all orders within 24-72 hours of receipt (except for Saturday's, Sunday's, and Holidays) however this is not always possible. We ship from multiple locations throughout the United States. If your part(s) are backordered, you will be notified and given the choice of waiting for the parts, or modifying and/or cancelling your order. 2 & 3 business day delivery is not a particular service. It is merely to guarantee that your order is delivered within the 2 - 3 business day timeframe from shipping date. We are not responsible for delays in transit beyond our control, such as adverse weather conditions, acts of God, etc. For these situations, no refund on shipping fees will be obtainable. Although, all orders requesting an expedited shipping option are prioritized in our order processing queue, they still follow the above policy.
Technical Support
While we try to provide the most accurate information when requesting help with parts needed, it is virtually impossible for us to be familiar with every product currently on the market or even obsolete products. Therefore, we cannot be held responsible for shipping items that we honestly believe to be the best part for your application. You can always contact the manufacturer prior to ordering to get technical help for your product or to ensure that the part you are ordering is correct for your application.
Manufacturer Contact List
Shipping Charges
Items purchased through our new website with flat rate fees for shipping and handling does not mean that is the actual shipping charge incurred by us. If a product is returned, the actual shipping charges will be deducted from the credit!
Sales Tax
Pool Parts Store Inc. collects sales tax for orders that are shipped and/or billed to a Florida address at the following rate: 6½% Florida State Sales Tax. Consumers may be responsible to submit their own "use tax" or "sales tax" to their respective states for any or all internet purchases. Please check with your state's revenue agency.
Order Cancellations
Orders CANNOT BE CANCELLED or changed once submitted! Our automated system processes orders immediately and sends them straight to one of our fulfillment centers. If the order is no longer wanted, after it has been processed, please consult our return policy on this site to return the items once received.
All parts and/or products sold are covered by a manufacturer's warranty. There are no other warranties, expressed or implied. We cannot be held responsible for any damage arising from customer misuse or negligence.
PoolPartsOnLine.com reserves the right to refuse sale to anyone for any reason, and to modify or amend these policies at any time without prior notice.
