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Merchandise Returns

You may return any unwanted or unneeded items to us for a full credit, within 30 days of the receiving the items. You must first get a Return Authorization, and pay for return shipment. Please obtain a Return Authorization Number. from us, and then ship the incorrect or unwanted items back undamaged and unused, in the original packaging and in re-saleable condition, to PoolPartsOnLine.com within 30 days from the day the parts arrived. Returns will not be accepted or credited without a PoolPartsOnLine.com Return Authorization Number The customer pays for return shipping costs, unless we have shipped parts that were not ordered. Once received, we will issue a credit to the credit card used for purchase, within 7 - 10 days.

In the event that we ship you a part that you did not order, we will correct the issue at our expense, and send you the correct part via the same means of transportation, and also pay to return items that were mis-shipped to you.

Non-defective product returns are subject to the authorization of PoolPartsOnLine. Returned items must be in the original undamaged packaging with all accompanying material, in saleable condition, freight paid, and accompanied by a PoolPartsOnLine.com Return Authorization Number. Approved returns are credited the full purchase price – we do not charge a restock fee in most cases.


Warranty Issues

We ask that you contact the manufacturer directly to obtain technical support or product guarantee information. At times, the issue may be with the installation, rather than the product. Replacement or repair is the option of the individual manufacturer. Manufacturer contact information can be found here.


Within 30 days of delivery date

If you feel the item purchased may be defective, it may returned at your expense with a PoolPartsOnLine.com Return Authorization Number but is subject to manufacturer's approval for credit. We incur the costs of shipping the item to the manufacturer for their review. If the material defect is approved by the manufacturer (which can take up to 60 days), we will issue a credit for the original purchase price, excluding shipping costs. If a replacement part is needed immediately, please order the new part again for re-shipment.


After 30 days of delivery date

Please contact the appropriate manufacturer directly to obtain technical support or warranty information. The option to replace or repair, or deny warranties coverage belongs to the individual manufacturer.


Non-Returnable Pool Products

  • Special orders, send directly from the manufacturer are NON-RETURNABLE.
  • Electronics like motors, boards and pool heater parts are NON-RETURNABLE.
  • Cleaners, Heaters, Heat Pumps, Light Fixtures, Diving Boards, Slides and Light Bulbs are NON-RETURNABLE.
  • Pool Liners and Pool Covers are NON-RETURNABLE.
  • All Chemicals are NON-RETURNABLE.
  • Any item used or installed or damaged in the process are NON-RETURNABLE.
  • Items that need to be Special ordered.

All parts and/or products sold are covered by a manufacturer's warranty. There are no other warranties, expressed or implied. We cannot be held responsible for any damage arising from customer misuse or negligence.

PoolPartsOnLine.com reserves the right to modify or amend these policies at any time without prior notice.


Return Your Order

Complete this form before returning an order.
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